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🚚 Delivery Policy

Fast, reliable, and secure delivery to your doorstep

85% of orders delivered within 7 days

7 Days Delivery

Standard delivery within 7 business days

Secure Packaging

Products packed with utmost care

Nationwide

Delivery across all states in India

Real-time Updates

Track your order with live updates

📦 Our Delivery Process

Order Confirmation

You'll receive an email confirmation with order details and estimated delivery date within 2 hours of placing your order.

Processing & Packaging

Your order is carefully processed, quality-checked, and securely packaged within 1-2 business days.

Shipping & Tracking

Your package is shipped with a tracking number. You'll receive email updates at every stage of delivery.

Delivery

Your order arrives at your doorstep within 7 business days. You'll receive a delivery notification.

🚀 Delivery Options

Standard Delivery

7 Business Days
Free on orders above ₹999
Nationwide Coverage
What's Included:
  • Order tracking via email
  • Secure packaging
  • Delivery confirmation
  • Customer support

Express Delivery

3-5 Business Days
Additional ₹199
Metro Cities Only
What's Included:
  • Priority processing
  • Real-time tracking
  • SMS notifications
  • Dedicated support

Frequently Asked Questions

How long does delivery take?

Standard delivery takes 7 business days. Express delivery (available in metro cities) takes 3-5 business days. Remote areas may take 10-15 days.

Do you deliver on weekends?

Yes, we deliver on weekends in most metro cities. However, delivery times may vary based on your location and courier partner availability.

Can I track my order?

Absolutely! You'll receive a tracking number via email once your order is shipped. You can also track your order through our website or mobile app.

What if I'm not home during delivery?

Our delivery partners will attempt delivery 3 times. If you're not available, they'll leave a delivery note with instructions for rescheduling.

Is delivery free?

Standard delivery is free on orders above ₹999. For orders below ₹999, a nominal delivery charge of ₹99 applies. Express delivery costs ₹199 extra.

What happens if my package is damaged?

If your package arrives damaged, please don't accept it. Contact our customer support immediately, and we'll arrange a replacement or refund.

Need Help with Delivery?

Our delivery support team is here to help you with any questions about your order delivery, tracking, or delivery-related issues.

support@genuinehorizons.com
24/7 Support
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