7 Days
Standard Return Window
3-5 Days
Refund Processing
24/7
Customer Support
100%
Secure Returns
General Refund Policy
At Genuine Horizons, we are committed to ensuring your complete satisfaction with every purchase.
Return Window
We offer a 7-day return window from the date of delivery for most products. This allows you sufficient time to inspect your purchase and ensure it meets your expectations.
Day 1-3
Inspect your product thoroughly
Day 4-5
Contact support if issues found
Day 6-7
Initiate return process
Return Conditions
Refund Process
Once your return is approved and received, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.
Return Received
We inspect the returned item
Processing
Refund request is processed
Completed
Refund issued to your account
Return Shipping
Free Return Shipping
For defective or damaged items
Customer Pays
For change of mind returns
Category-Specific Policies
Food Items & Groceries
Return Window: 3 Days
Due to the perishable nature of food items, we offer a shorter return window for these products.
Eligible for Return:
- Unopened, sealed packages of dry fruits, spices, and non-perishable items
- Products with manufacturing defects or quality issues
- Items received in damaged or compromised packaging
- Products that don't match the description or specifications
Not Eligible for Return:
- Opened or partially consumed food items
- Perishable items (fresh fruits, vegetables, dairy products)
- Items past their expiration date
- Products showing signs of tampering or contamination
Special Considerations:
For food items, we prioritize customer safety and product integrity. All returns must be initiated within 3 days of delivery, and products must be in their original, unopened condition.
Handicrafts & Artisan Products
Return Window: 14 Days
We understand the unique nature of handcrafted items and offer extended return periods for these premium products.
Eligible for Return:
- Items with manufacturing defects or quality issues
- Products that don't match the description or images
- Items with significant damage during shipping
- Products with incorrect sizing (for clothing items)
Not Eligible for Return:
- Items showing signs of wear, use, or damage
- Products with missing tags, packaging, or accessories
- Custom-made or personalized items
- Items purchased during clearance or final sale
Special Considerations:
Handicrafts are unique, handcrafted items that may have slight variations in color, texture, or design. These variations are characteristic of handcrafted products and do not constitute defects. We recommend carefully reviewing product images and descriptions before purchase.
Electronics & Gadgets
Return Window: 7 Days
Electronics follow our standard return policy with additional considerations for technical products.
Eligible for Return:
- Defective or non-functioning items
- Products with manufacturing defects
- Items that don't match the specifications
- Products with missing components or accessories
Not Eligible for Return:
- Items showing signs of physical damage or misuse
- Products with removed or damaged serial numbers
- Software or digital products (once downloaded/activated)
- Items with missing original packaging or manuals
Special Considerations:
For electronics, we recommend testing the product immediately upon receipt. If you encounter any issues, please contact our support team within 24 hours of delivery. We may require photos or videos of the issue for warranty claims.
How to Initiate a Return
Contact Customer Support
Email us at support@genuinehorizons.com or call our helpline with your order number and reason for return.
Get Return Authorization
We'll review your request and provide a Return Authorization Number (RAN) if approved.
Package & Ship
Securely package the item with the RAN clearly visible and ship it to our return address.
Refund Processing
Once we receive and inspect the item, we'll process your refund within 3-5 business days.
Frequently Asked Questions
How long does it take to process my refund?
We typically process refunds within 3-5 business days after receiving and inspecting your returned item. The refund will be issued to your original payment method.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 24 hours of delivery. We'll arrange for a replacement or refund, and we cover the return shipping costs for damaged items.
Can I return items purchased during a sale?
Yes, items purchased during sales are eligible for return under the same conditions as regular items. However, clearance or final sale items may have different return policies.
Do I need to pay for return shipping?
Return shipping costs depend on the reason for return. We cover shipping for defective or damaged items, but customers are responsible for shipping costs for change of mind returns.
Need Help?
Our customer support team is here to help you with any questions about returns or refunds.